FREQUENtlY ASKED QUESTIONS
Need some help with your order or got a burning question that you need answered straight away? Just click on one of the sections below to find the answer.
Vuse Go / Max
What is the dimension of my Vuse Go?
107.95mm (length) x 15mm (deep) x 15mm (width). Vuse go
105.41mm (length) x20.60mm (deep) x20.60mm (width). go Max
How many puffs will I get from my Vuse Go?
Each Vuse Go disposable vape will deliver up to 500 puffs vuse go / 1500 go max before battery depletion as measured in laboratory testing. However, this may vary depending on individual usage behaviour.
Why is there no vapour coming from my Vuse Go?
It could be one of several, reasons:
- Your Vuse Go disposable vape may have run out of charge. You may responsibly dispose of it.
- Dirt might be blocking the mouthpiece. Clean it with a dry cloth.
If your Vuse Go is not working in the way that you expected and you have tried the suggested remedial action (cleaning), please contact the Customer Care team.
How do I look after my Vuse Go?
Follow the instructions on the leaflet that came with your Vuse Go disposable vape. They include but are not limited to the below.
- Store your Vuse Go between 0-35°C
- Do not drag, crush, pierce, incinerate or immerse the device in water, keep Vuse product dry
- Never leave in direct sunlight or near heat sources
- Do not use around flammable liquids or gases
How do I clean my Vuse Go?
Use a dry cloth. Alternatively, you can use an anti-bacterial wipes to clean the mouthpiece and allow the mouthpiece to dry before use.
Where can I find the traceability codes on the Vuse Go?
It can be found on, or around, the base of the device. Quote this code when contacting your Vuse Care team.
Do I need to charge my Vuse Go? Can I recharge by Vuse Go?
Each Vuse Go disposable vape will deliver up to 500 puffs before battery depletion as measured in laboratory testing. However, this may vary depending on individual usage behaviour. The battery is designed to run out of charge before the eliquid is exhausted to help prevent burnt taste/dry puffs.
Why has my Vuse Go stopped working?
Each Vuse Go disposable vape will deliver up to 500 puffs before battery depletion as measured in laboratory testing. However, this may vary depending on individual usage behaviour. The battery is designed to run out of charge before the eliquid is exhausted to help prevent burnt taste/dry puffs.
What are the product specifications of the Vuse Go?
The Vuse Go contains 2ml eLiquid and has a battery capacity of 370mAh.
Does my Vuse Go eLiquid contain nicotine salts?
Yes, our Vuse Go eLiquids contain nicotine salts. Our eLiquids contain nicotine, propylene glycol (PG), glycerol (also known as vegetable glycerine or VG), flavourings and benzoic acid.
